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Service Now Business Analyst

Location : Remote
Job Type : Direct

Job Description :
Required Qualifications :

Title: Service Now Business Analyst

Location: Remote

Duration: 12+ Months

Client: ARTECH / IBM.

End Client: Not revealed


Job Description:

  • CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories.

  • With minimal guidance, Support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur.a.

  • Client/AI – Create end to end workflow to find potential owners on unknown CIs and create feedback to Client/AI to improve algorithm based on user approval/rejection.b. Support Integrations, validation, assist in CI matching issues.

  • Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.d.

  • Data Normalization – Operating Systemse. Enabling Change Management to use Impact Analysis

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