Service Now Business Analyst
Location : Remote
Job Type : Direct
Job Description :
Required Qualifications :
Title: Service Now Business Analyst
Duration: 12+ Months
Client: ARTECH / IBM.
End Client: Not revealed
- CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories.
- With minimal guidance, Support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur.a.
- Client/AI – Create end to end workflow to find potential owners on unknown CIs and create feedback to Client/AI to improve algorithm based on user approval/rejection.b. Support Integrations, validation, assist in CI matching issues.
- Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.d.
- Data Normalization – Operating Systemse. Enabling Change Management to use Impact Analysis