PRINCIPAL DUTIES:

·        Participate in the development of training and documentation curriculum, templates and standards, based upon job roles, with business, project and development teams.

·        Ensure template governance with training content on the ERP training team.  Provide feedback and ideas for continuous improvement of templates and documentation content.

·        Develop training materials for Propel Courses and information dissemination

·        Distribute training materials and information to key users and project team members

·        Includes Glossary and other Key terms or training standards documentation

·        Ensure the efficacy of end user training, including creation, editing and review of end user training materials, management of persona course mapping, training logistics and monitoring and reporting

·        Create, edit and review training content for Propel training courses (ILTs, WBTS, Practice Guides, Quick Guides, Videos, etc.)

·        Ensure training materials and communications are reviewed by appropriate team members and receive appropriate approvals

·        Align training schedules into the overall change management and implementation plans.

·        Ensure training courses are tracked, documented and communicated effectively

·        Maintain and update training schedules using defined methods and tools

·        Work with sites during local implementations to schedule local participants for the appropriate course at appropriate times.

·        Update course curriculum with participant changes

·        Ensure correct course alignment

·        Collaborate with sites, change team, deployment leads and project team members to verify course alignment and assignments

·        Coordinate with site for an appropriate learning environment for the presentation of material, which may include room arrangement, audiovisual equipment, technical equipment, web access, handouts, etc.

·        Ensure sites plan, order and manage hardware, training supplies, training room set-up

·        Coordinate course registration, schedules, and completions in the Learning Management System.

·        Manage data in the LMS or other course registration process (i.e all employees are not in the LMS)

·        Measure results of training using appropriate methods for determining participant reaction, amount of learning, and ability to demonstrate new skills in the classroom setting.

·        Prepare, disseminate and compile information from Training surveys, Smile sheets and other information sources

Key Skills for this position:

·        Proficient in creation an updating of training materials leveraging multiple tactics and tools

·        Ability to take complex concepts and simplify them to ensure adoption and understanding of new processes

·        SAP knowledge in one or more functions preferred

·        Interacts with others in an open, honest, respectful and fair manner

·        Is open-minded to new ideas and considers potential benefits

·        Encourages others to express their views to increase understanding and create better solutions

·        Incorporate different viewpoints into decisions, communications and actions

·        Demonstrates active listening skills

·        Prepares information in a manner that meets the needs of the audience

·        Adapts communication styles in response to varying situations, groups and cultures

·        Engages and informs others to ensure the desired outcome

·        Ensures internal and external quality standards are met

·        Exceeds customer expectations through the delivery of quality products, systems and services

·        Takes responsibility for overcoming obstacles, fulfilling goals

·        Adjusts efforts and approached to meet goals and deadlines

·        Maintains focus on results especially in challenging situations

·        Collects data from multiple sources to better understand issues

·        Uses feedback from others for personal growth

·        Demonstrates focus and optimism about the challenges ahead

·        Applies lessons learned from failures to develop self and others