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Cloud Engineer

Location : Remote
Job Type : Temp/Contract

Job Description :

Title : Cloud Engineer


Location : Remote


Duration : 12 months (possible extension)


Client: ARTECH/IBM,


End Client: Not Yet revealed


 


 


JD::



  • The candidate has AWS experience in general, but we are primarily looking for AWS Connect, & IVR experience.

  • 10+ years of IT experience in customer service technologies, including Contact center cloud-based products, solution design and implementation

  • Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing

  • Experience with team management, enterprise architecture and technical leadership

  • Must have handled at least one cloud migration project in the AWS environment and should have worked in on-premises contact center solutions. project and with a sizable team Genesys/Cisco/Avaya/Twilio/ contact center products knowledge and whole contact center domain knowledge

  • 3+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems


 


Required Qualifications :
 
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